Please note that all delivery times stated on our website are estimates and may vary due to unforeseen circumstances. Due to our current high demand, some orders may take over 2 weeks to arrive. Please contact us at support@dragonfidgets if you have any questions. 

SHIPPING PRICES
Shipping prices will vary depending on your country of residence. Shipping rates are calculated based on the shipping address you provide during checkout. To check how much your shipping costs would be, simply add any item to your cart and proceed to checkout. You will be able to view the shipping options and rates for your order before you complete the purchase. Please note that any customs duties or taxes imposed by your country's customs agency will be your responsibility and are not included in the shipping fee.

ORDER PROCESSING
Most orders are processed within 1-3 business days.
If you believe that your order has not shipped within the timeframe specified in our shipping policy, please feel free to contact us for an update. We are committed to providing prompt and efficient shipping services, and we will do our best to keep you informed about the status of your order. Whether you have questions about shipping times, tracking information, or any other concerns, our customer service team is always here to help you.

WRONG SHIPPING INFORMATION 
We generate our shipping labels using the information provided by our customers. If you notice that you have entered an incorrect or incomplete address, please notify us immediately so we can correct it for you free of charge, provided the order has not shipped out yet. In the event that the order has already shipped, please contact the courier directly to prevent complications and let us know about the error. Please note that we cannot be held responsible for any lost/undelivered packages due to incorrect/insufficient shipping information provided by the customer.

PACKAGE PICKUP
If your package is unable to be delivered directly to your address and is awaiting pickup at a local post office or a designated pickup point, it is important to retrieve it within the specified timeframe. Failure to pick up the package within the allotted time may result in the package being returned to the sender or potentially destroyed by the shipping carrier. Please be aware that we are not responsible for notifying customers about package pickups, the responsibility always lies with the local delivery company. Please track your package vigilantly to stay informed about its status and any necessary pickups, as local delivery companies may occasionally face challenges in providing timely notifications, such as incorrect contact information provided by the customer or their inability to provide timely notifications. Please note that if the package is returned to us or destroyed due to non-pickup, we cannot be held responsible and we will not be able to provide refunds or resend the package free of charge.

DELIVERED PACKAGES
Once a package has been marked as delivered by the carrier, our responsibility for the package concludes. If the package is marked as delivered and you cannot locate it, we can only offer a refund or resend the items free of charge if you obtain a non-delivery statement from the local delivery company and present it to us. Without this statement, we are unable to process refunds or reshipments. In unfortunate scenarios such as theft or loss of a delivered package, we cannot be held responsible. If you suspect that your package has been stolen, we advise filing a police report and notifying your local postal carrier. In instances where the package might have been delivered to an unsecure location or if there are discrepancies in the delivery process, the responsibility and potential compensation should be sought from the local delivery company. We encourage customers to contact their local carrier directly to resolve such issues, as they have access to detailed tracking information and can offer insights into the delivery process.